Privacy Policy

Introduction

 This Privacy Policy outlines the ways we handle, collect, and protect your information in accordance with the laws of the Republic of Armenia concerning data privacy. We are committed to maintaining the privacy of our users and protecting their personal data.

This Privacy Policy explains how your information is collected, used, and protected while using our services. By using our website, you acknowledge and agree to the terms outlined in this policy. Please read this document carefully to understand how we handle and protect your personal data.

Should you have any queries or concerns about this policy or your personal information, please don’t hesitate to contact us.

Effective Date: 2023/06/01

1. User Information

We respect user privacy and are committed to protecting personal data in accordance with the laws of the Republic of Armenia. We collect and store information only for purposes explicitly disclosed in this policy.

a. Collected Information: We gather various types of data when you access our website, including personal information, which may consist of your name, contact details, IP address, and other data required for your use of our services.

b. Purpose of Collection: The information is gathered to provide you with a personalized and smooth user experience. This data helps us tailor services to your preferences, enhance user interaction, and offer better functionality.

c. Usage of Information: Your information may be utilized to customize your experience, analyze user trends, administer the site, improve our products and services, and communicate with you about updates, offers, and other promotional content.

d. Protection of Information: We employ various security measures to safeguard your information. While we use industry-standard security protocols, no method of data transmission over the internet is entirely secure. We cannot guarantee absolute security.

e. Information Sharing: We don’t sell, trade, or otherwise transfer your personally identifiable information to external parties. However, this doesn’t include trusted third parties assisting us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

f. Data Retention: Your data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law.

g. User Rights: As a user, you have the right to request access to, correction of, or deletion of your personal information. You also have the right to restrict or object to processing and data portability. To exercise these rights or for any inquiries regarding your personal data, please contact us through the provided communication channels.

2. Information Collection

We gather data, including but not limited to, user names, contact details, and browsing activities for site improvement and services. We won’t sell, share, or distribute this data without your explicit consent.

a. What Information is Collected: When you visit our website or use our services, we collect various types of data, which may include personal and non-personal information. This could consist of your name, email address, contact details, IP address, browser type, device information, and other data relevant to your interactions with our platform.

b. Methods of Collection: We obtain information through various means, such as when you register on our site, subscribe to our newsletter, fill out a form, engage with our services, or interact with our content. Additionally, we may use cookies and other tracking technologies to collect data about your online activity.

c. Purpose of Collection: The data gathered is utilized to enhance your user experience, personalize the content, improve our website, and provide tailored services. It helps us understand user preferences, track trends, administer the site, and communicate relevant information, offers, and updates.

d. Information Sources: Besides data provided directly by you, we may also collect information from third-party platforms, analytics services, or other websites that have granted us access to certain data.

e. User Consent: By using our site and services, you consent to the collection, use, and sharing of your information in accordance with this policy. You retain the right to refuse or disable cookies or other tracking mechanisms.

f. Children’s Information: Our platform does not knowingly collect or retain information from individuals under the age of 13. If we become aware of data collected from children without parental consent, steps will be taken to delete this information.

g. Updates to Information: Users can update or modify their personal information by logging into their accounts or by contacting us to make changes to their data. This helps us ensure the information we hold is accurate and up-to-date.

h. Limitation on Information Use: While collected data is primarily used to improve services and user experience, it is not used for any purpose other than those specified in this policy without user consent.

3. Data Usage

The collected data is utilized for enhancing user experience, service improvement, and communication. We are committed to preventing unauthorized access and misuse of data.

a. Utilization of Information: The information collected is utilized to provide and maintain our services, respond to inquiries, personalize user experiences, and administer promotional activities such as contests, surveys, or promotions.

b. Service Enhancement: The data is instrumental in enhancing, maintaining, and improving our website, products, and services, including analyzing usage patterns, troubleshooting technical issues, and ensuring the security and safety of our platform.

c. Communication: We may use the information to communicate with users, providing updates, newsletters, marketing or promotional materials, and other information relevant to their interests. Users always retain the right to opt out of receiving such communications.

d. Sharing and Disclosure: We do not sell or rent personal information to third parties. However, under certain circumstances, information may be shared with service providers, business partners, or affiliates to support our operations and services, provided they adhere to this policy.

e. Legal Requirements: Data may be disclosed if required to comply with legal obligations, protect and defend our rights and property, or ensure the safety of users.

f. Data Anonymization: We may anonymize personal information, rendering it non-identifiable, for statistical or analytical purposes, which ensures the protection of individual identities.

g. Data Retention: Information is retained for as long as necessary to fulfill the purposes outlined in this policy. Users may request the deletion of their data if they wish to discontinue their association with our services.

h. Location of Data Processing: The information collected may be processed and stored in various locations where our service providers or servers are located. By using our services, users consent to this processing and storage.

i. Data Transfer Security: We undertake all necessary precautions and adhere to industry best practices to ensure data security during transfer and storage, aiming to prevent unauthorized access or disclosure.

4. User Rights

You have the right to access, rectify, or delete personal information stored by us. We’ll respond to your requests within the time frame allowed by law.

a. Access and Control: Users have the right to access and modify their personal information that we hold. This includes the ability to review, update, correct, or delete their data. We provide accessible tools and settings within our platform to facilitate these actions.

b. Data Portability: Users have the right to request their personal information in a portable format to transfer it to another service. We provide mechanisms for users to easily extract and transfer their data as needed.

c. Withdrawal of Consent: Users have the right to withdraw consent previously provided for the processing of their personal information. In such cases, we will cease further processing and promptly delete the data unless we have a compelling legal reason to retain it.

d. Objection to Processing: Users may object to the processing of their personal information if it is based on legitimate interests or direct marketing. We will cease processing unless there are prevailing legal grounds for continued processing.

e. Restriction of Processing: Users have the right to request restrictions on the processing of their personal data. This means that while the request is being reviewed, the data will not be subject to further processing.

f. Right to Lodge Complaints: Users have the right to lodge complaints concerning our handling of their personal information to the relevant data protection authority in our jurisdiction.

g. Right to Information: Users have the right to receive clear, transparent, and easily understandable information about how their data is processed and their rights related to data protection.

h. Automated Decision-Making: Users have the right not to be subject to decisions made solely by automated means, including profiling, where such decisions significantly affect them. Unless necessary for the fulfillment of a contract or authorized by law, we do not make decisions solely by automated means.

i. Children’s Data: We do not knowingly collect personal information from children under the age of 16 without verifiable parental consent. Parents or legal guardians may review their child’s personal data and request its deletion.

5. Data Security

We maintain strict security measures to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

a. Confidentiality and Integrity: We are committed to safeguarding the confidentiality and integrity of the data we collect. We employ robust security measures to prevent unauthorized access, disclosure, alteration, or destruction of users’ personal information.

b. Encryption: To ensure the highest level of security, we use encryption technology for data transmission and storage. This includes Secure Socket Layer (SSL) encryption and robust encryption protocols for sensitive information.

c. Access Control and Monitoring: Access to users’ personal information is strictly controlled and limited to authorized personnel who require such access for performing their duties. Access is monitored, logged, and regularly audited to ensure compliance and security.

d. Data Minimization: We only collect and process personal information that is necessary for the purposes outlined in this policy. Redundant or non-essential data is not retained.

e. Regular Security Audits and Updates: Our systems and security protocols undergo frequent security audits and updates to address vulnerabilities, keep software updated, and maintain strong protection against emerging threats.

f. Risk Assessment and Response: We regularly conduct risk assessments to identify potential security threats and vulnerabilities. Any identified risks are promptly mitigated to ensure the ongoing security of users’ data.

g. Backup and Disaster Recovery: Data is regularly backed up and securely stored to prevent data loss. We maintain disaster recovery plans to ensure the swift restoration of data in the event of unforeseen incidents.

h. Third-Party Vendors and Partners: In cases where third-party vendors or partners are involved in data processing, we enforce stringent data protection agreements to ensure compliance with our security standards and applicable data protection laws.

6. Changes to Privacy Policy

We reserve the right to update this policy. All amendments will be effective upon posting on the website.

a. Notification of Modifications: We reserve the right to update and modify this privacy policy at our discretion. Any changes will be prominently posted on this website, and users will be duly notified of these modifications via email or other appropriate means. Users are encouraged to periodically review this policy for updates.

b. Effectiveness of Revisions: Revised policies are effective immediately upon posting unless otherwise specified. Continued use of our services after the modifications are made constitutes acceptance of the updated terms.

c. User Acknowledgment: By using our services, you acknowledge that it is your responsibility to stay informed about any changes to this policy. Users are encouraged to read and understand the updated terms to ensure compliance and understanding of their rights and obligations.

d. Contact Information: For any queries or concerns regarding this policy, or to exercise your rights concerning your personal data, please contact us through the information provided in the “Contact Us” section on this website.

7. Acceptance of Terms

By using our services, you agree to this Privacy Policy and its terms.

a. User Agreement: Your access to and use of our services signifies your consent and agreement to abide by this Privacy Policy.

b. Acknowledgment of Consent: Your continued use of our services constitutes acknowledgment of understanding and acceptance of the terms outlined in this policy.

c. Agreement to Updates: As the policy may evolve, your ongoing use of our services after any revisions or amendments to this Privacy Policy implies acceptance of the updated terms. It is the user’s responsibility to review the policy periodically for modifications.

8. Contact Information

For questions or concerns about this policy or your personal data, please contact us at support@creativecaracal.am